Can I choose folders in my OneDrive that I don't want to sync on my Mac?

Yes. When you first set up OneDrive, click Choose folders to sync. If you didn't do this when you set up OneDrive, you can do it in Preferences:

  1. Click the OneDrive icon in the menu bar.
  2. Click Preferences, click the Choose Folders tab, and then click Choose Folders.

For each folder, you can choose to sync everything in the folder, individual folders within the folder, and files that aren't in any subfolders within the folder. If you choose to sync only some items, new items you add to the OneDrive folder on your Mac will sync to OneDrive, but items you add to OneDrive from the website or other devices won't be synced to your Mac unless they're in the folders you chose to sync. If you choose to stop syncing folders on your Mac, they'll be deleted from the OneDrive folder on that computer, but they'll remain in OneDrive.

Tip: You can't choose individual files you want to sync, and you can't choose to sync files or folders shared with you.

Can I change the name or location of my OneDrive folder?

No, you can't currently do this. If you use the Finder to rename or move your OneDrive folder, OneDrive will stop working.

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Can I use OneDrive to get to files and folders on my Mac that aren’t saved in my OneDrive folder?

No, the Fetch files feature is available only on PCs. This also means you can't stream videos that are on a Mac from the OneDrive website.

Can I change the account I use with OneDrive?

You can change the account you use with OneDrive, but you can't use the folder with multiple accounts at the same time. To change the account you use with OneDrive, choose Sign Out from the menu bar.

Can I recover files or folders I deleted?

Check the Trash for files you deleted from the OneDrive folder on your Mac.

How do I uninstall the OneDrive app?

Just drag the OneDrive app to the Trash.

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How do I reset the OneDrive app?

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  1. Quit OneDrive. (Select the cloud icon in the top tray, then select Settings > Quit OneDrive.)
  2. Find OneDrive in your Applications folder.
  3. Right-click OneDrive and select Show Package Contents.
  4. Browse to the Contents > Resources folder.
  5. Double-click ResetOneDriveApp.command (or ResetOneDriveAppStandalone.command, if you're using the standalone app).
  6. Start OneDrive and finish the setup process.
Note: Make sure you're using an updated version of the OneDrive app. Some older versions of the app don't have the reset commands. In that case, drag your old app to the Trash and then install the latest OneDrive app.

Need more help?

Get online help
See more support pages for OneDrive and OneDrive for Business.
For the OneDrive mobile app, see Troubleshoot OneDrive mobile app problems.
Email support
If you still need help, shake your mobile device while you're in the OneDrive app or email the OneDrive support team. To contact OneDrive for Business support from your PC or Mac, select the OneDrive icon in the notification area or menu bar, then select More > Send feedback > I don't like something.
OneDrive for Business Admins can also view the OneDrive for Business Tech Community, Help for OneDrive for Business Admins, or contact Office 365 for business support.
Got feedback?
OneDrive UserVoice is your place to suggest the features you’d like to see us add to OneDrive. While we can’t guarantee any specific features or timelines, we will respond to every suggestion that gets at least 500 votes.
Go to the OneDrive UserVoice.